Policies
POLICIES
Thank you for shopping at Jam Jewels! Our customers are very important to us and so we ask that you please review our policies prior to making your purchase. If you have any questions about our products, please email us at shopjamjewels@gmail.com.
PRIVACY
Jam Jewels is committed to respecting your privacy. We assure you that all personal information submitted to us via shopjamjewels.com is kept secure and confidential and is not shared with third-party companies.
We may contact you via email from time to time to alert you of special sales and promotions. If you wish to be removed from our email list, please contact us at: shopjamjewels@gmail.com
ORDERING
All orders go into production immediately and cannot be changed or cancelled once the order is submitted.
All orders ship approximately 1-3 days from the time the order is placed.
At the time your order is placed you will receive a confirmation email with the order number in the subject line. The day the order is shipped we will email you a shipping notification, as well as the USPS tracking number.
Payment will be obtained at the time the order is placed.
SHIPPING
Jam Jewels ships all orders via USPS.
Expedited shipping options are available and apply only to transit time and do not speed up the listed production time of an order.
All shipments going outside of the USA are subject to the duties, customs, handling and other fees. We are not responsible for the reimbursement of any fees assessed at the time of delivery.
Shipments that are ‘returned to sender’ or undeliverable are subject to additional shipping and handling costs.
Every product undergoes careful inspection prior to shipment. Please notify us of any damage within 7 days of receipt and we will arrange for a prompt repair or replacement.
RETURNS AND EXCHANGES
Jam Jewels wants you to be completely satisfied with your purchase. We take great pride in the quality and craftsmanship of our products. Attention to design, materials and construction are our top priorities.
If for any reason you are dissatisfied you may return the item within 14 days of delivery in exchange for a Jam Jewels credit, or you may exchange the item. Returned items must be in pristine condition with the original packaging and tags.
Please email shopjamjewels@gmail.com for return address and further instruction.
Upon receipt, we will gladly exchange the item or issue a merchandise credit (minus the cost of shipping).
Please re-pack the merchandise in a bubble mailer. Do not use an envelope. Jam Jewels is not responsible for damage to returned merchandise due to inadequate packaging.
REPAIRS
It is our desire that you wear and enjoy your Jam Jewels jewelry. All repairs will be assessed on a case-by-case basis and may incur a fee.
Please contact shopjamjewels@gmail.com to obtain a Service Repair Order Number (SRO) and form to include with the item to be repaired.
We offer complimentary repairs on pieces for up to 30 days from the purchase date. This offer is valid on workmanship only.
Beyond the 30-day period, repairs items will incur a fee. We will communicate the cost that will be incurred for the repair, as well as the steps taken to restore the item.
Customers are responsible for covering the shipping costs associated with shipping the item to our studio for repair. Jam Jewls will send the repaired item back at no cost to the customer once the repair is complete. Please allow 2 weeks for this process.
Items returned without the SRO cannot be processed and may be returned to sender.
ITEMS DAMAGED IN TRANSIT
Every product undergoes careful inspection prior to shipment. Please notify us of any damage within 7 days of receipt and we will arrange for a prompt repair or replacement.
JEWELRY CARE
To ensure your continued enjoyment of your Jam Jewels jewelry it must be properly maintained.
Handle with care, as stones in crystal pave beads may fall out if dropped, or mishandled.
Do not expose or leave in extreme temperatures as this can cause your Jam Jewels to break.
To ensure that your metals retain their best appearance it is best to store your jewelry in sealed bags to slow oxidation of the metals.
Always store jewelry away from bright lights so that the original brilliance of any stones or crystals is maintained.
Protect your jewelry from direct contact with liquids and chemicals including water, hair products, lotions, perfumes or oils.
For metal items, a gentle polishing cloth works well, too.
Our jewelry should never be dipped in liquid jewelry cleaner.
WHOLESALE INQUIRIES
Please contact us at shopjamjewels@gmail.com.